Top Trade and Tech Schools in JCPenney Sales Support

JCPenney Sales Support Job Description

Get information about programs near you or online.

If you are considering a career in the retail sector, a position of a JCPenney sales support associate is a great entry-level job to start.

To be successful in the area, you need great customer service skills and a desire to work with people.

In this article, we are going to cover the information related to this position, including hours, salary, and other important things.

What Does a JCPenney Sales Support Associate Do

The primary responsibility of a JCPenney sales support is to do your best to meet customer’s needs.

This means helping them locate merchandise in the store, sorting out new stock, handling returns.

The main responsibilities in this position include:

  • Greeting customers and thanking them when they leave.
  • Ringing up and bagging customer purchases.
  • Actively promoting various sales events.
  • Processing returns following company policy.
  • Putting away new merchandise and arranging product displays.

Working Hours

Mostly, the work of a JCPenney sales support associate is part-time and varies every week.

The workweek usually takes between 20 and 30 hours.

Besides, during holiday seasons, overtime may be required as key sales events take place.

Usually, it happens between Thanksgiving and Christmas.

The shifts of a sales support associate can include mornings, early evenings, and afternoons.

The preference is usually given to the candidates with open availability as it helps meet the store’s staffing needs.

Work Environment

The most important thing to keep in mind is that JCPenney sales support associates work on their feet most of their shift.

For this, you may want to find a comfortable pair of shoes.

Additionally, you will have to lift boxes that can weigh up to 30 pounds.

Another important factor is that employees should be comfortable working in a team.

You will work with different employees throughout the store to ensure good customer service and that the clients’ needs are met.


Initial wages of a JCPenney sales support associate is $9 hourly.

If you have experience in retail and other useful skills, the starting wages can increase $1.

Also, sales support associates can get bonuses for signing customers up for in-store offers.

Additionally, all employees can benefit from an employee discount.

Full-time employees can receive such benefits as health insurance, paid time off, and a 401k plan.


JCPenney sales support associate position is perfect for first-time job-seekers as well as for experienced employees.

The focus of the job environment is teamwork and multiple benefits are available along with flexible hours.

Leave a Comment

Get information about programs near you or online.