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Dillard’s Sales Associate Job Description

If you are looking for an entry-level job in retail, you may check out the position of a sales associate at Dillard’s.

It doesn’t have many requirements.

The one main requirement is that you enjoy working with people on a daily basis.

In the article below, we will go through the details of the Dillard’s sales associate including responsibilities, and other aspects of the job.

What Does a Dillard’s Sales Associate Do

To succeed as Dillard’s sales associate, you need to have strong interpersonal and communication skills and be comfortable working with people.

It is important that you can make connections with people to ensure that their shopping experience is positive.

There are other primary duties you will be doing such as operating the cash register.


Sales associates at Dillard’s focus on customer satisfaction.

This includes a variety of duties such as helping customers find merchandise throughout the store, handle their concerns, and provide information on the upcoming promotions.

You should also maintain the cleanliness of a working place and keep it well-organized.

The main duties of a Dillard’s sales associate include:

  • Operating the cash register making the change correctly.
  • Processing returns according to the store’s policy.
  • Addressing and resolving customers’ concerns.
  • Restocking and putting away merchandise.
  • Advising customers on the upcoming and current promotions.

Working Hours

Typically, this position is part-time and the workweek consists of 20 to 30 hours.

In larger locations, full-time positions may become available involving 40 hours per week, but this is a rare instance.

Being a retail position, the position of a sales associate at Dillard’s requires overtime during peak seasons.

This time usually includes the holiday period between Thanksgiving and Christmas.

Besides, during this time, many stores work at night as well for some special events.

Work Environment

The first thing you should remember about the work environment in Dillard’s is that you will have to always work on your feet.

It involves walking around the store a lot while looking for customers that need assistance.

You will work with people regularly, so you need strong interpersonal skills.

To provide the most positive shopping experience, you will work both with customers and fellow employees.

Salary Information

Depending on the experience you have, the starting rate can vary.

The employees who know a second language can sometimes be offered a bonus as well.

Typically, the rate of a Dillard’s sales associate is between $9.5 and $10.5 an hour.

You are also eligible for the commission for the sold products in your area.

All employees at Dillard’s are offered an employee in-store discount.

The full-time employees can also receive benefits such as paid vacation time, a 401k plan, and health insurance.


The position of a sales associate at Dillard’s is great for those who like to work with people and are into fashion.

The most important skills for this position are interpersonal and communication since you will work with people focusing on customer satisfaction.

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