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Walmart Support Manager Job Description

If you have experience in the retail sector and wish to move up to a management position, you may find the Walmart support manager job quite attractive.

In this position, you can expect a decent starting pay as well as a nice benefits package.

In this article, you will find more detailed information about the Walmart support manager job.

We will cover such details as salary, work hours, duties, and more.

What Does a Walmart Support Manager Do

Walmart Support Manager job

Every day, Walmart supports managers to communicate with multiple people.

This job requires you to be able to multitask and switch from one task to another quickly.

You should also focus on exemplary customer service.

This job is a perfect fit for experienced retail employees who can benefit from a decent starting wage and a great benefits package.


Support managers are directly responsible for a portion of the sales floor.

The lion’s share of your duties includes ensuring a high level of customer satisfaction as well as having associates well-trained in current policies and procedures.

The duties of a Walmart support manager include:

  • Keeping associates updated and well-trained in current affairs.
  • Greeting customers and ensuring that they are having a pleasant shopping experience.
  • Resolving any customers’ complaints in a quick and efficient manner.
  • Handling basic staffing issues like shift swap requests and call-out shift coverage.
  • Preparing annual reviews for associates and providing helpful feedback.

Working Hours

Walmart Support Manager work hours

The position of a support manager at Walmart is only full-time featuring 40 hours a week on average.

Sometimes, you may be required to work overtime.

Mostly, this happens during busy holiday seasons, primarily between Thanksgiving and Christmas.

Many Walmart stores operate 24/7, so you need to have a somewhat flexible schedule.

You can rotate shifts in this position, and mostly your shifts will range from early mornings to overnights.

Working Environment

Walmart Support Manager environment

The first essential thing to keep in mind is that most of the time, you will work directly with associates and customers.

To succeed in this position, you need to be comfortable working with people with a positive attitude.

Also, you need to be empathetic.

This is especially vital when dealing with upset customers.

One more essential thing is that most of your day you will work on your feet.

Salary of a Walmart Support Manager

Walmart Support Manager salary

Walmart’s support manager receives a starting wage of an average of $14 per hour, which is $33,000 per year.

Depending on your experience, this amount can change.

Also, if you know a second language, you can earn a higher wage as well.

Besides the wages, managers benefits form an employee discount for in-store purchases.

Since this position is full-time, you are also eligible for 401k, paid vacation time, and health insurance.

Sometimes, stock options can also become available.


The duties and environment for the support managers at Walmart can be challenging, but this job has multiple benefits for the right candidate.

The position comes with decent starting pay and a great benefits package, so it is a great job for experienced retail employees.

One Comment
  1. Avatar for Theresa Gruber Theresa Gruber

    I have had so many problems with the super Walmart on Hwy 121 in Bedford, TX. Every time I order groceries they leave a bag out! All the time! Stuff like milk, hamburger meat, cleaning supplies. They load the groceries, they don’t pay attention to what they are doing! They put bread and deli stuff on the bottom and then load a case of coke, cat litter, milk it doesn’t matter what it is the bread is flat when we get home. They manager needs to train the employees on how to properly load groceries in the cart. At least look at what’s in the carts before they start loading. They never even greet you. Now, the Walmart on prescient line road in Hurst, TX is awesome! They never leave anything out, they are very friendly, they go thru the cart and find the heavy stuff and put it on the bottom! That’s what the why it should be. If they aren’t busy they will have a couple of guys at a time load the car and it that’s about 3-4 minutes. Then, they say thank you and have a great day!

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