Concierges: Salary Overview
Concierges typically work in hotels, apartments, or office buildings where they assist patrons with personal services.
They may give advice or arrange transportation, take messages, or monitor guest requests for housekeeping and maintenance.
According to the United States of Bureau of Labor Statistics, the average annual salary for concierges was $34,290 as of May 2019- the mean hourly rate was $16.48.
The median hourly rate was $15.09 summing up to a median annual salary of $31,390- this means that half the workers in this profession earned less than this amount and half earned more.
Salaries in this profession vary based on a wide range of factors, including the employee’s level of experience, the region, the industry of employment, and the type of employer.
For example, concierges who work in high-end apartment buildings or five-stars hotels typically earn more than those who work in smaller hotels or buildings.
The lowest 10 percent earned less than $22,250 a year while the highest 10 percent earned more than $51,270 a year.
Concierge Salary by Industry
According to the Bureau of Labor Statistics, concierges held 41,670 in May 2019, most of them being employed in hotels, real estate, or for companies that provide personal services.
The industry of travel accommodation, which includes hotels and other lodging places, employed 13,010 concierges in May 2019 and paid them, on average, with $34,880 a year.
Concierges who worked in real estate earned a mean annual wage of $37,470- this industry employed 7,810 concierges.
In 2019 establishments that provide personal services (eg. wedding planning, personal fitness training, or dating services) employed 5,880 concierges and paid them, on average, with $35,220 a year.
Many concierges (3,860) worked for continuing care retirement communities and assisted living facilities for the elderly- an industry that offered a mean annual salary of $29,510.
General medical and surgical hospitals employed around 1,330 concierges in May 2019 and offered them a mean annual salary of $36,810 a year.
According to the numbers published by BLS, the highest annual salary was earned by concierges who worked in spas, saunas, massage parlors, and other establishments that provide personal care services.
There were 230 concierges employed in this field in 2019 and they were paid on average with $38,830 a year.
Businesses that provide management of companies and enterprises employed 210 concierges in 2019 and offered a mean annual wage of $37,580 a year.
Concierge Salary by Compensation Structure
Many concierges are paid by the hour but some of them earn a fixed salary plus bonuses, commission, and profit-sharing.
According to the numbers published by payscale.com in May 2020, concierges earn on average $832 in bonuses, $3,575 in commissions, and $1,800 in profit sharing adding up to a total average annual compensation of $39,506.
However, the compensation package depends on the employer, the employee’s level of experience, and the region of employment.
According to the same report, 57% of concierges also receive health benefits and 47% of them receive dental benefits.
Some concierges, especially those who work in hotels also receive tips and if they provide quality services they may significantly boost their income.
According to a report published by indeed.com based on information gathered from past and current concierges who work in the United States, they make, on average, around $50 per day in tips.
If you’re someone who enjoys working with people then a career as a hotel concierge can sound like the dream job for you.
Although the fixed salary is not very high, especially for entry-level employees, if you provide high-quality services to customers you may earn generous tips that will almost double your total earnings.
* Based on information from the May 2019 salary report from the BLS. The figures represent accumulated data for all states of employment for Concierges. BLS data represents averages and medians for workers at all levels of education and experience. This data doesn't represent starting salaries.
* Employment conditions in your area may vary.